Refund Policy

1. General Position

All Maktab Digital products are digital files delivered immediately and irrevocably upon payment confirmation. Once a download link has been dispatched to your registered email address, the product has been fully delivered and the transaction is complete.

Consistent with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, Maktab Digital does not offer refunds as a matter of general policy. Exceptions apply only in the specific circumstances listed in Section 3.

2. Legal Basis

The Consumer Protection Act, 2019 and E-Commerce Rules, 2020 recognise that digital goods delivered electronically are exempt from standard return obligations once digital content has been made available to the consumer, provided the consumer was clearly informed of this policy prior to purchase. This policy is displayed prominently and accessible before checkout. By purchasing, you confirm you have read and accepted it.

3. Eligible Refund Scenarios

A refund will be processed in these specific circumstances:

• Duplicate Charge: Your payment method was charged more than once for the same order. All duplicate charges will be refunded in full within 7 business days of verification.
• Non-Delivery: Your download link was not received within 24 hours, you have checked your spam folder, and our support team cannot resolve delivery within a reasonable timeframe. A full refund will be issued.
• Technically Defective File: The delivered PDF is demonstrably corrupted, password-locked without authorisation, or unopenable on standard PDF readers. We will first attempt to provide a corrected replacement; if delivery fails within 48 hours, a full refund will be issued.
• Payment Gateway Error: Payment was debited but no order was created and no download link was issued. Subject to verification with Cashfree, a full refund will be processed.

4. Ineligible Scenarios

Refunds will not be granted for:

• Change of mind after purchase and delivery
• Dissatisfaction with content that was accurately described on the product page
• Failure to achieve expected learning outcomes or results
• Purchase of the wrong product — please review the product details before purchasing
• Device incompatibility — our PDFs work on all modern devices and standard PDF readers
• Requests made more than 48 hours after the order date, except in cases of non-delivery
• Products that have been downloaded and accessed

5. Refund Process

To request a refund under an eligible scenario, email support@maktabdigital.store within 48 hours of your order. Include:

• Your full name as entered at checkout
• The email address used for the order
• Your Order ID or Cashfree transaction reference number
• A clear description of the issue with supporting evidence where applicable

We will acknowledge your request within 1 business day and communicate our decision within 3 business days.

6. Refund Timelines

Approved refunds are processed to the original payment method within 7–10 business days of approval. Processing time depends on your bank, card issuer, or UPI provider and is outside Maktab Digital's control once initiated. A refund reference number will be provided upon processing.

7. GST on Refunds

Where a full refund is approved, the complete amount paid — including the GST component — will be refunded. Maktab Digital will handle the requisite GST credit adjustments in accordance with the Central Goods and Services Tax Act, 2017.

8. Contact

Refund requests: support@maktabdigital.store
Raj Singh (Maktab Digital), A-01/09, Main Gandhi Path, Chitrakoot Scheme, Opposite Kuber Complex, Vaishali Nagar, Jaipur, Rajasthan — 302021, India